Frequently asked questions

Fast answers before you book.

Review service scope, pricing boundaries, travel, recurring cleaning, payment, and custom-quote situations.

What is included in Standard Cleaning?

Standard Cleaning focuses on routine upkeep in kitchens, bathrooms, bedrooms, floors, and common living areas. Optional appliance interiors, windows, and vents are separate add-ons.

When should I choose Deep Cleaning?

Choose Deep Cleaning when the home needs more detail, has not been professionally cleaned recently, or has more buildup than routine maintenance can address.

Does Deep Cleaning include laundry?

The current policy includes up to two batches of laundry washing or folding, subject to working equipment, access, supplies, and final confirmation.

What homes qualify for instant pricing?

Residential homes up to 2,800 square feet and no more than five bedrooms may qualify when no condition or safety flag requires manual review.

What is the minimum charge?

The residential minimum is $119 before travel fees and optional add-ons.

How are travel fees calculated?

The first 25 driving miles are included. Each additional started 15-mile band adds $20 and is shown before payment.

Can I book recurring cleaning?

Yes. Weekly, every-two-weeks, and every-four-weeks options are available. Future dates and pricing are confirmed after the first service.

Do you accept commercial bookings online?

Commercial requests begin with a custom quote rather than an instant residential checkout.

Can I reschedule or cancel?

Use the contact form with the booking email and service date. The applicable cancellation and rescheduling policy will govern the request.

What conditions require a custom review?

Heavy buildup, excessive clutter, mold, pests, bodily fluids, hazardous materials, construction debris, large homes, and specialized work require review and may not be serviceable.

How is payment handled?

Eligible bookings proceed to secure WooCommerce checkout with Square. Card details are processed through the payment provider and are not collected by the booking form.

What should I do if I am unsure which service to choose?

Send a short description through the contact form or begin with the Services page. Nuyi can guide you without forcing an inaccurate booking.